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GorZesk, a generic chatbot, or doing it by hand

A capability comparison between GorZesk, a generic chatbot and doing it by hand, including where GorZesk is not the right fit.

Capability by capability

Comparison of GorZesk, a generic chatbot and manual answering
Capability	A generic chatbot	GorZesk	Doing it manually
Answers price and stock from your own records	Not by default. It answers from general knowledge unless you build the connection yourself.	Yes. Answers are retrieved from your catalog and inventory before they are written.	Yes, if you look each one up.
Shows where an answer came from	Usually not.	Yes. A source card sits behind each business fact.	Only if you cite it yourself.
Says "I do not know" and hands off	Varies. Many keep answering.	Yes. Low-confidence questions are handed to a person.	Not applicable; you are the person.
Answers outside your working hours	Yes.	Yes, on connected channels.	No.
Records quotations, orders and stock in one place	No, unless you build it.	Yes. Both the customer side and the owner side read the same records.	Only if you keep the records yourself.
Acts without your approval	Depends on how it is set up.	No. Actions with a real-world consequence wait for your approval.	Not applicable.
Effort to start	Low to try; high to make it reliable for your catalog.	You need to import or enter your catalog and check it is accurate.	None, but the time cost never goes away.

"A generic chatbot" means a general-purpose assistant that is not connected to your records. Individual products differ.

GorZesk answers from records. If your products, prices or stock are not written down anywhere, there is nothing to ground an answer in.

Only the website widget is in use today. The other channels are built and tested with simulated providers only. See Channels.

GorZesk hands these to you. It is designed to remove repeat lookups, not to replace your decisions.

We publish no customer results because we have none to publish yet. See Customer stories.

Capability by capability

Comparison of GorZesk, a generic chatbot and manual answering
Capability	A generic chatbot	GorZesk	Doing it manually
Answers price and stock from your own records	Not by default. It answers from general knowledge unless you build the connection yourself.	Yes. Answers are retrieved from your catalog and inventory before they are written.	Yes, if you look each one up.
Shows where an answer came from	Usually not.	Yes. A source card sits behind each business fact.	Only if you cite it yourself.
Says "I do not know" and hands off	Varies. Many keep answering.	Yes. Low-confidence questions are handed to a person.	Not applicable; you are the person.
Answers outside your working hours	Yes.	Yes, on connected channels.	No.
Records quotations, orders and stock in one place	No, unless you build it.	Yes. Both the customer side and the owner side read the same records.	Only if you keep the records yourself.
Acts without your approval	Depends on how it is set up.	No. Actions with a real-world consequence wait for your approval.	Not applicable.
Effort to start	Low to try; high to make it reliable for your catalog.	You need to import or enter your catalog and check it is accurate.	None, but the time cost never goes away.

"A generic chatbot" means a general-purpose assistant that is not connected to your records. Individual products differ.

Where GorZesk is not the answer

GorZesk answers from records. If your products, prices or stock are not written down anywhere, there is nothing to ground an answer in.

Only the website widget is in use today. The other channels are built and tested with simulated providers only. See Channels.

GorZesk hands these to you. It is designed to remove repeat lookups, not to replace your decisions.

We publish no customer results because we have none to publish yet. See Customer stories.