Channels
Customers can reach GorZesk through your website today, and through messaging channels you connect. See what each one needs and where it stands. Whether a channel is connected for your business is shown in your dashboard.
The website widget is available today. Messaging channels are built and tested, and some need approval from the provider before they can serve the public.
A chat window you add to your own site with one script tag, plus a hosted storefront page you can share as a link.
Customers who message your Facebook Page get grounded answers, and your staff replies go back to them in Messenger.
Customers who message your business number get grounded answers, and staff can reply from GorZesk.
Direct messages to your Instagram professional account get grounded answers, with staff replies sent back.
A Telegram bot you create yourself answers customers, with staff replies delivered through the same bot.
A dedicated address on GorZesk's mail domain receives customer email, answers it, and sends staff replies through Resend.
These apply to every connector that is switched on.
Each connector has its own card in Channels with what you need, the provider approval it depends on, and whether this server can run it yet. You cannot connect a channel the server cannot serve.
A connection shows the last message received and the last send error. Tokens are stored on the server, never shown back to you and never in browser code.
An incoming event is matched to a business only from the channel account ID you connected, never from anything inside the message, so one business cannot receive another's conversations.
Meta events are checked against their signature, Telegram against a per-bot secret and email against Resend's signature. Unverified requests are rejected.
Provider retries are recognised and processed once, so a customer is not answered twice.
Your team reads and replies from one inbox and can assign a conversation to a teammate. When someone replies, the AI stops answering that conversation until it is resumed, so a person and the AI never answer at the same time. You can also pause the AI in one conversation, or for the whole business.
Every staff reply shows whether the provider accepted it. A failed one shows the reason and can be retried a limited number of times; the reply stays saved either way.
GorZesk only replies inside a conversation the customer started. It does not send unsolicited or bulk messages, and there is no broadcast feature.
Disconnecting a channel stops new events from being routed to your business. Existing conversation history stays in your workspace.
WhatsApp only accepts free-form replies for 24 hours after the customer's last message. Approved templates for messages outside that window are not built.
All connectors other than the website widget have been tested against simulated providers only. A live smoke test needs your provider accounts; until then treat them as ready to try, not proven.
Not a messaging channel: connect a Shopify store from the Channels page to import products, variants, tracked stock and orders, read-only. Product and order updates arrive as signed webhooks. Tested against a simulated Shopify API; not yet run with a live store.
Conversation data belongs to your business and is separated from every other business. See the privacy policy for what is stored and for how long.
Setting one up? Read the channel setup guide, then open Apps in your dashboard.
The Apps area of the dashboard also connects tools your business already uses, such as store, calendar, spreadsheet, support and accounting apps.
Each app needs your own account with that provider, and some providers must approve GorZesk before other businesses can connect. An app is only offered as ready when everything it needs is in place, and GorZesk never acts through an app without the permissions you switch on. Most connections have been tested against simulated provider APIs; only a few have run against a real account so far, and the dashboard says which is which.
