Refund & Cancellation Policy
Last updated: October 1, 2026.
1. Try before you pay
Every new GorZesk (formerly Skerry and Anchor) business gets one free month of every feature at the Pro plan's limits — no credit card required. The month starts when the business owner chooses to start it. You only enter payment details if and when you choose to subscribe to a paid plan, so there's no charge to dispute from a free month that didn't work out.
2. Cancelling a paid plan
You can cancel a paid subscription at any time from your dashboard billing settings, with no cancellation fee and no minimum term. Cancelling stops future billing immediately at the end of your current billing period — you keep access to what you've already paid for through that period's end, and are not charged again after it. Your business data is never deleted just because you cancelled or let a subscription lapse (see our Privacy Policy for how long it's retained).
3. Refunds
Because every business gets a free month first, and cancellation is immediate and self-serve, completed billing periods are generally non-refundable. We make one exception without question: if you're charged due to a genuine billing error on our part (for example, a double charge, or a charge after you had already cancelled), email billing@pinevon.com and we'll correct it and refund the erroneous charge.
4. Paddle as our payment processor
Paid-plan payments are processed by Paddle.com Market Limited ("Paddle"), our payment processor and merchant of record — Paddle appears as the seller on your card statement and receipt, and handles payment collection and tax on our behalf. If you believe you've been charged in error or in violation of Paddle's own buyer protections, you can also raise it directly with Paddle under Paddle's Buyer Terms. We're glad to help either way — reaching us first at billing@pinevon.com is usually the faster path.
5. Plan changes
Upgrading to a higher plan takes effect immediately and is billed for the new plan going forward. Downgrading takes effect at the start of your next billing cycle — you keep your current plan's features until then, and are not charged a partial refund for the difference.
6. Contact
Billing or refund questions: billing@pinevon.com