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What GorZesk can and cannot answer
GorZesk answers from product records. Here is how to work with that boundary.
Outcome: Realistic expectations and a plan for questions outside the catalog.
It can
- Price, stock, specifications and variants of your products.
- Whether one product is compatible with another, from rules you define.
- The status of the asking customer's own order or quote.
It cannot yet
- Read uploaded PDF or Word files: delivery, returns, warranty and other policies are typed into Business information, and only what you publish there is used.
- Take payments, book appointments or give regulated advice.
Working with it
If customers keep asking a policy question, put the answer in the relevant product descriptions or reply from Conversations. GorZesk will not invent a policy it was not given.
Facts last checked 2026-09-26.
Next: Improving answer quality