Learning · 5 of 12
Managing uncertainty
When GorZesk is not sure it says so; here is how to make that useful.
Outcome: Uncertain questions reach a person quickly.
Do this
- Treat "I do not have that information" as a data gap, not a failure.
- Check Conversations daily so a customer told to contact you is not left waiting.
- Note repeated gaps and fill them in the catalog.
- Keep your contact details current on your site.
Facts last checked 2026-09-26.
Next: Installing the widget